FAQ's.

What is your returns/exchange policy?

We accept returns in the case of faulty or damaged products. If an order arrives damaged, or you believe it is faulty in any way, please contact JoZoCollection@gmail.com as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.

We do not accept exchanges on products ordered.

There is strictly no returns or exchanges for commissioned items.

Do you cover the cost of returned or exchanged items?

Unfortunately, as a small business, it costs us a lot of money to send and resend orders and so we just can’t cover the cost of returning orders to the studio, with the exception of those that are faulty or damaged. If you are unsure about a product or have any issues at all, do send us an email at JoZoCollection@gmail.com or chat with us on our online portal for more information.

When should I expect to receive my order?

Delivering A6, A5, A4 and A3 prints takes approximately 3 - 5 working days.

Is it possible to rush delivery?

Delivery cannot be rushed and couriers vary on the location it was dispatched. During the current pandemic worldwide, please note that delivery processes have slowed down and for some orders this can impact the delivery time. JoZo Collection cannot take responsibility for shipping and delivery time and cannot commit to promising an exact delivery date.

Oh no! I gave you the wrong/an incomplete delivery address!

In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address. Please contact us by email at jozocollection@gmail.com or chat with us on our online portal.

Oh no! My order has arrived damaged/faulty!

Don’t panic! Just contact  jozocollection@gmail.com or chat with us on our online portal as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.

Do you ship to my country?

We currently only ship to the UK but we hope to expand worldwide soon!

 

Are all items shipped together?

Yes, items bought within the same purchase and under the same order reference will be dispatched at the same time. There may be the occasion where certain products will take longer to produce, items will then be dispatched on different dates.

Are you able to donate a product to our raffle/charity/good cause?

We love to support what we can and it is always worth popping us an email at jozocollection@gmail.com or chat with us on our online portal to see what we can do to help.

 

Still have questions? We are happy to help! Don't hesitate to get in touch with us at jozocollection@gmail.com or chat with us on our online portal.